publication venue for
- Development of a quantification model for the cost of loss of image with customer complaints. 1-15. 2017
- Valuation of the option of abandoning ISO 9001 certification: an empirical study in Spain. 1-14. 2014
- Quality cost analysis: a case study of a Spanish organisation. 378-396. 2013
- Management and measurement of quality in ISO 9000 organisations: an empirical study in Spain. 481-492. 2008