The bolstering effect of catharsis in service recovery strategies Conference Paper 2011 Congress communication

http://www2.ef.uni-lj.si/projekti/emac2011//

Overview

authors

LOPEZ LOPEZ, INES
Luk Warlop
Salvador Ruiz

publication date

2011

output of process or event

40TH EMAC CONFERENCE/ EMAC 2011 Conference